FAQ

Our comfortable, newly renovated cottages are located in a gorgeous, pastoral mountain valley of Southern Colorado 12 miles North of Westcliffe on Hwy 69, and 11 miles south of the Arkansas River & Highway 50 on Hwy 69, between mile markers 71 and 72.

Need driving directions? Click here.

Once your reservation is complete, and 100% of payments are complete, you will then receive your Access Instructions via email. This email will arrive prior to check-in, as stipulated in your booking confirmation email, which is received at time of booking. You are welcome to let yourselves into the cottage you reserved at check-in time or anytime later. Should you experience and issue, one of our team is available by phone. All relevant instructions for contacting our team are listed in your access email.

We highly suggest printing your Access Instruction Email and bringing it with you to the property to ensure you have all necessary details about your stay, our property location, etc.

Self check-in is anytime after 4pm & check-out is anytime before 11am. This allows our team to prepare all the cottages to our ideal standard for your arrival & unmatched experience!

We have two pet friendly cottages: Cottage 3A: Solitude & Sunshine as well as Cottage 3B: Knack for Nature. These cottages each allow one pet up to 50 lbs.

Exceptions cannot be made.

Pets are not allowed on any furniture inside the cottages (including beds) and must be on leash at all times while visiting our property. All excrement must be picked up outside & placed in the large exterior trash bin on site. Pet Must Not Be Left Unattended in the cottage at any time. Please be sure to pack appropriately & bring your own items to wipe off your pet paws, etc.

Sometimes in rural areas, dogs get muddy when outside – we do not provide towels for you to clean your pet. Our towels are strictly for human use.

We look forward to welcoming you and your travel buddy, but do ask that you respect our pet policies to ensure you are not charged extra for damages.

Each cottage has a specific maximum occupancy identified. Some cottages are priced “per person”, so please be sure to provide accurate guest count at time of reservation to ensure you receive the proper amenities for the group of your size.

At time of reservation, you are required to accept our reservation policies. Please review these if you have any questions. They are specific to each cottage.

You can find our general policies listed on the Our Policies page.

If you reserve directly through our website: townofhillside.com, your reservation is fully refundable until 14 days prior to arrival. 50% of the total cost is refundable within 14 – 2 days prior to arrival. No refund is available for cancellations made within two days prior to arrival.

NOTE: if you reserve through a third-party site, those rates are nonrefundable and 100% total cost is due at time of reservation.

NOTE: if you make a group reservation, cancellation policies are different, and are specified at time of reservation.

We do provide satellite wifi at our cottages, and it works moderately well, however, due to our location in this rural mountain valley, there are times that our wireless internet networks may not work. We encourage you to visit us during times when you are prepared to unplug – it really is a lovely spot for rest & relaxation!

We do not have strong cellular reception at our property, but we do provide instructions within your access email to allow you to access consistent cell service less than 1 mile from our property.